REFUNDS & RETURNS POLICY

If something isn’t right we are happy to offer an exchange within 14 days of purchase. Please note, there is no refund on items marked on sale, unless the item is deemed faulty. Instead, an exchange will be offered. Refunds for faulty or misleading items are as per Fair Trading NSW laws.

Please note:

  1. The item must be unworn, unwashed and unused in original condition and have the original tags still attached.
  2. You need to present the original receipt.
  3. All returns must be made within 14 days of purchase date. Refund will exclude any postage costs associated with online purchases.
  4. Items purchased from third party retailers, David Jones and/or third party online sites must be returned to the original point of purchase.

If you would like to exchange an item, please contact customer service on sails@marineoutlet.com.au to arrange a replacement colour or size if available. The item from the original order will first be returned and a new order containing the exchanged item will be processed.

As Marine Outlet is not liable for the loss of an item being returned we recommend that you return it using registered mail.

If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges and you will be charged accordingly for the freight incurred from the re-delivery of the exchanged item.To expedite the exchange process, please include an appropriately-sized prepaid satchel with your returned goods.