REFUNDS & RETURNS POLICY
- The item must be unworn, unwashed and unused in original condition and have the original tags still attached.
- You need to present the original receipt.
- All returns must be made within 14 days of purchase date. Refund will exclude any postage costs associated with online purchases.
If you would like to exchange an item, please contact customer service on firstname.lastname@example.org to arrange a replacement colour or size if available. The item from the original order will first be returned and a new order containing the exchanged item will be processed.
As Marine Outlet is not liable for the loss of an item being returned we recommend that you return it using registered mail.
If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges and you will be charged accordingly for the freight incurred from the re-delivery of the exchanged item.To expedite the exchange process, please include an appropriately-sized prepaid satchel with your returned goods.