FAQs

How do I register as a Marine Outlet digital store member?

Simply click on My Account and follow the prompts to set up a secure account.

Do I need to register to shop online at Marine Outlet digital store?

No, you can purchase as a guest however there are many benefits to registering an account:

·        You can review past purchases and view the delivery status of your purchased items

·        You will be notified first of the best deals and upcoming sales.

I want to change my contact details, how do I do that?

Log into your account and follow the prompts to manage your Online Account.

Are my details secure?

Yes. At Marine Outlet we take your privacy seriously. For more information please see the Marine Outlet Privacy Statement.

What forms of payment do you accept on Marine Outlet store?

We accept Visa and MasterCard.

Do you accept Gift Cards on Marine Outlet digital store?

No. At this stage we only accept the above forms of payment.

How can I track my delivery?

When you purchase on Marine Outlet digital store you’ll receive an email with a tracking number. Use this tracking number to track your order. You can also view the delivery status of your order in My Account.

Who do you use for delivery?

We use Australia Post for our deliveries depending on where the goods are being delivered to and time frame needed.

Do deliveries require a signature?

Yes. To ensure the security of your order a signature is required when a delivery is made.

How much do you charge for delivery?

Our standard delivery fee is $10.00. Orders over $200 are freight free Australia wide. Please click here for details on further delivery charges and conditions.

How long will it take to deliver my purchases?

Please see our estimated delivery times on our Delivery & Shipping page.

Can I exchange an item that was purchased online at Marine Outlet digital store?

Yes. You can visit our Refunds & Returns page for more information.

 

Can I change or cancel my order?

You can change or cancel your order by emailing Customer Service on sails@marineoutlet.com.au . Please note we aim to despatch your items as quickly as possible, so will not be able to make any changes to your order if it has already been despatched.